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~isPartOf:"Journal of service research"
~subject:"Kundenzufriedenheit"
~subject:"Roboter"
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Search: subject_exact:"Dienstleistung"
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Kundenzufriedenheit
Roboter
Dienstleistung
18
Services
18
Dienstleistungssektor
13
Service industry
13
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsinnovation
5
Relationship marketing
5
Service innovation
5
Customer service
4
Dienstleistungsmarketing
4
Innovation
4
Kundenservice
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Services marketing
4
service design
4
service innovation
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Business services
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artificial intelligence
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transformative service research
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Enterprise architecture
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Service-Dominant Logic
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Service-dominant logic
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Unternehmensarchitektur
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machine learning
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service experience
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service research priorities
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service robots
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service strategy
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Huang, Ming-Hui
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Brach, Simon
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Böhm, Robert
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Downey, Hilary
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Field, Joy M.
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Fotheringham, Darima
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Go Jefferies, Josephine
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Grohmann, Marcella Maria
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Gustafsson, Anders
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Jörling, Moritz
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Lemon, Katherine N.
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Linzmajer, Marc
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McColl-Kennedy, Janet R.
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McLeay, Fraser
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Mende, Martin
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Mustak, Mekhail
1
Osburg, Victoria Sophie
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Paluch, Stefanie
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Patterson, Anthony
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Rust, Roland T.
1
Spanjol, Jelena
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Subramony, Mahesh
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Ulaga, Wolfgang
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Wagner, Tillmann
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Journal of service research
The journal of services marketing
16
Journal of service management
13
The service industries journal
13
Journal of service research : JSR
9
International journal of hospitality management
7
Services marketing quarterly
7
Journal of retailing and consumer services
5
Journal of business research : JBR
4
Journal of service theory and practice
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
SpringerLink / Bücher
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
Service business
3
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of business innovation and research : IJBIR
2
International journal of innovation management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
Journal of marketing
2
Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business : an international journal
2
Springer eBook Collection
2
Studien zum deutschen Innovationssystem
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
essentials
2
A Research Agenda for Service Marketing
1
Academy of Management journal : AMJ
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Australasian marketing journal
1
Berichte aus Energie- und Umweltforschung
1
Bremer Schriften zur integrierten Produkt- und Prozessentwicklung
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Business research
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
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ECONIS (ZBW)
7
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
4
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
7
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
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