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~isPartOf:"Services marketing quarterly"
~subject:"Kundenzufriedenheit"
~subject:"Organizational behaviour"
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Kundenzufriedenheit
Organizational behaviour
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
67
Service quality
67
Customer satisfaction
58
Beziehungsmarketing
48
Relationship marketing
48
USA
19
United States
19
Brand management
17
Markenführung
17
Brand image
16
Markenimage
16
Customer service
13
Emotion
13
Kundenservice
13
Dienstleistungssektor
11
Service industry
11
Confidence
10
Dienstleistung
10
Services
10
Vertrauen
10
customer satisfaction
10
loyalty
10
Dienstleistungsmarketing
9
Einzelhandel
9
Retail trade
9
Services marketing
9
Viral marketing
9
Virales Marketing
9
customer loyalty
8
satisfaction
8
service quality
8
Beschwerdemanagement
7
Complaint management
7
Customer integration
7
Kundenintegration
7
Advertising
6
Arbeitsverhalten
6
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Undetermined
37
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1
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Article
60
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Article in journal
60
Aufsatz in Zeitschrift
60
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English
60
Author
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Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Leisen Pollack, Birgit
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ali, Alisha
1
Amaad, Hafiz
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bergera, Ron
1
Black, Gregory S.
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chilsen, Joel
1
Clouse, Shawn F.
1
Cloutier, Jacinthe
1
Cuffe, Barry
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dose, Jennifer J.
1
Droms, Courtney M.
1
Dwivedi, Abhishek
1
El-Bassiouny, Noha
1
Esteves, Fabia
1
Fernandes, Teresa
1
Freymann, Jeffrey W. von
1
Fuller, Rachel
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
335
International journal of hospitality management
252
Journal of business research : JBR
248
Journal of business ethics : JOBE
234
Journal of travel and tourism marketing
126
The journal of services marketing
115
International journal of contemporary hospitality management
112
Journal of hospitality marketing & management
112
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
112
Cogent business & management
111
Tourism management : research, policies, practice
110
Journal of business and psychology
87
Academy of Management journal : AMJ
79
Journal of managerial psychology
76
Journal of management & organization : JMO
75
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
75
Human relations
74
Journal of management : JOM
74
Tourism management perspectives : TMP
72
Journal of organizational behavior management
71
The service industries journal
70
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
69
The international journal of human resource management
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
SpringerLink / Bücher
61
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
60
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
57
Management research review
56
International journal of human resource management
55
European management journal
54
The Academy of Management review : AMR
54
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
53
Asia Pacific journal of marketing and logistics
51
Journal of vocational behavior
51
Psychology & marketing
51
Journal of management inquiry
50
Service business
50
Journal of Asian finance, economics and business : JAFEB
49
Leadership & organization development journal
49
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ECONIS (ZBW)
60
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1
The roles of workplace friendship and supervisory interactional justice in the relationship between workplace envy and service outcomes
Randhawa, Praneet
;
Lee, Hannah S.
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 20-37
Persistent link: https://www.econbiz.de/10012607281
Saved in:
2
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
3
Taking stock and moving forward : a case for organizational theories in service quality research
Vashishth, Abhishek
;
Prasad, Manu
;
Shenoy, Padmavathi
; …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 208-233
Persistent link: https://www.econbiz.de/10012650012
Saved in:
4
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
5
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
10
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
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