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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
10
customer satisfaction
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Wahrnehmung
7
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Undetermined
73
Free
4
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Article
140
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140
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140
Case study
1
Fallstudie
1
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English
140
Author
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Gilboa, Shaked
4
Choi, Beom Joon
3
Shankar, Amit
3
Vilnai-Yavetz, Iris
3
Casidy, Riza
2
Clark, Melissa N.
2
Datta, Biplab
2
Gamliel, Eyal
2
Greene, Henry
2
Herstein, Ram
2
Jebarajakirthy, Charles
2
Kotzé, Theuns
2
Lobo, Antonio
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Mostert, Pierre
2
Pinar, Musa
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Savas-Hall, Selen
2
Seger-Guttmann, Tali
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Snell, Lan
2
Suh, Munshik
2
Utkarsh
2
Wang, Edward Shih-tse
2
White, Lesley
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
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1
Ali, Alisha
1
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1
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1
Arndt, Aaron D.
1
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1
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Published in...
All
Services marketing quarterly
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
140
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1
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
4
The differential impact of e-
service
quality
's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
5
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
6
How to enhance customer loyalty to retail stores via retail
service
quality
practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
7
Promotion of perceived
service
quality
through employee training and empowerment : the mediating role of employee motivation and internal communication
Chikazhe, Lovemore
;
Nyakunuwa, Esthery
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 294-311
Persistent link: https://www.econbiz.de/10013352803
Saved in:
8
Hospital
service
quality
and outpatient satisfaction in model hospitals in India
Patel, Hiren J.
;
Patel, Nikunjkumar D.
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 312-328
Persistent link: https://www.econbiz.de/10013352806
Saved in:
9
Understanding business student retention during Covid-19 : roles of
service
quality
, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
10
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
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