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~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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Beziehungsmarketing
665
Relationship marketing
665
Consumer behaviour
221
Konsumentenverhalten
221
Kundenzufriedenheit
190
Customer satisfaction
189
Dienstleistungsqualität
180
Service quality
180
Kundenmanagement
141
Deutschland
100
Germany
100
Customer service
70
Kundenservice
70
Kundenintegration
69
Customer integration
68
Kundenbindung
55
Theorie
54
Theory
54
Lieferantenmanagement
52
Supplier relationship management
52
Brand management
49
Markenführung
49
Dienstleistungssektor
47
Kundenwert
47
Service industry
46
Beschwerdemanagement
45
Complaint management
44
Customer value
42
Betriebliche Wertschöpfung
41
Kundenorientierung
41
Value creation
41
Beziehungsmanagement
39
Social Web
38
Social web
38
Confidence
36
Vertrauen
36
Dienstleistung
35
Dienstleistungsmarketing
32
Services marketing
32
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Klaus, Philipp
6
Mattila, Anna S.
6
Fink, Klaus-J.
4
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Bruhn, Manfred
3
Burton, Jamie
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Foscht, Thomas
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hadwich, Karsten
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
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Kumar, V.
3
Pompe, Hans-Georg
3
Stauss, Bernd
3
Swoboda, Bernhard
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Belz, Christian
2
Benkenstein, Martin
2
Black, Hulda G.
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SpringerLink / Bücher
The journal of services marketing
The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
721
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
7
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
10
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
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