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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~language:"eng"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
409
Relationship marketing
409
Consumer behaviour
179
Konsumentenverhalten
179
Customer satisfaction
170
Dienstleistungsqualität
170
Kundenzufriedenheit
170
Service quality
170
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
33
Complaint management
33
Betriebliche Wertschöpfung
32
Lieferantenmanagement
32
Supplier relationship management
32
Value creation
32
Confidence
30
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Customer experience
25
Dienstleistung
24
Social Web
24
Social web
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Taiwan
22
Einzelhandel
20
Retail trade
20
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Undetermined
197
Free
5
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Article
408
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
409
Aufsatz in Zeitschrift
409
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
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English
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Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Chao, Pei
2
Collier, Joel E.
2
Dubinsky, Alan J.
2
Frow, Pennie
2
Gabler, Colin B.
2
Gong, Taeshik
2
Gustafsson, Anders
2
Hansen, John D.
2
Horbel, Chris
2
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Published in...
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The journal of services marketing
The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
409
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1
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409
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
7
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
10
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
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