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~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsqualität
Dienstleistung
56
Services
56
Service quality
27
Dienstleistungssektor
25
Service industry
25
Relationship marketing
20
Consumer behaviour
16
Customer service
16
Konsumentenverhalten
16
Kundenservice
16
Customer integration
15
Kundenintegration
15
Customer satisfaction
14
Kundenzufriedenheit
14
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
8
Services marketing
8
Business services
7
Service-Dominant Logic
7
Service-dominant logic
7
Unternehmensdienstleistung
7
Innovation management
6
Innovationsmanagement
6
Professional services
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Service design
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Service encounter
6
Lieferantenmanagement
5
Service delivery
5
Service ecosystem
5
Supplier relationship management
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Well-being
5
Co-creation
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Customer value
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Dienstleistungsinnovation
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Dienstleistungsmanagement
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35
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Benoit, Sabine
2
Sharma, Piyush
2
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1
Aksoy, Lerzan
1
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1
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1
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1
Ball, Joan
1
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1
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1
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1
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1
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1
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1
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1
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1
Dzenkovska, Julija
1
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1
Eilert, Meike
1
Finsterwalder, Jörg
1
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1
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1
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1
Ge, Gloria L.
1
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Hau Nguyen Le
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1
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1
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1
Israel, D.
1
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The journal of services marketing
Journal of service management
28
Journal of service research : JSR
22
SpringerLink / Bücher
20
The service industries journal
18
International journal of hospitality management
13
Journal of service research
13
Journal of retailing and consumer services
12
Journal of business research : JBR
11
Gabler Edition Wissenschaft
10
Services marketing quarterly
10
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of quality and service sciences
6
Schriften zum Produktionsmanagement
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
Service business
6
Springer eBook Collection / Business and Economics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services and operations management
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Basler Schriften zum Marketing
4
European review of service economics and management
4
Forum Dienstleistungsmanagement
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of the Academy of Marketing Science
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
The journal of business & industrial marketing
4
Wissenschaft & Praxis
4
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services, economics and management
3
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ECONIS (ZBW)
35
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
4
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
5
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
6
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
7
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
8
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
9
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
10
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
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