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~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistung"
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Customer service
Dienstleistung
56
Services
56
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
25
Service industry
25
Beziehungsmarketing
20
Relationship marketing
20
Consumer behaviour
16
Konsumentenverhalten
16
Kundenservice
16
Customer integration
15
Kundenintegration
15
Customer satisfaction
14
Kundenzufriedenheit
14
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
8
Services marketing
8
Business services
7
Service-Dominant Logic
7
Service-dominant logic
7
Unternehmensdienstleistung
7
Innovation management
6
Innovationsmanagement
6
Professional services
6
Service design
6
Service encounter
6
Lieferantenmanagement
5
Service delivery
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsinnovation
4
Dienstleistungsmanagement
4
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14
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Article
16
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Article in journal
Aufsatz in Zeitschrift
16
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English
16
Author
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Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Alkire, Linda
1
Ball, Joan
1
Barrios, Andrés
1
Benoit, Sabine
1
Brady, Michael K.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Chowdhury, Indranil Roy
1
Cronin, J. J.
1
Didonet, Simone Regina
1
Dzenkovska, Julija
1
Eilert, Meike
1
Ge, Gloria L.
1
Gustafsson, Anders
1
Hau Nguyen Le
1
Israel, D.
1
Jang, Sharon
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Klafke, Renata
1
Locander, William B.
1
Madupalli, Ramana Kumar
1
Martin, Charles L.
1
Matthews, A. Lynn
1
McColl-Kennedy, Janet R.
1
Meuter, Matthew L.
1
Nguyen, Dung Tien
1
Ou, Yi-Chun
1
Ozcan, Timucin
1
Patro, Sanjay
1
Poddar, Amit
1
Rosenbaum, Mark
1
Schleimer, Stephanie C.
1
Shanahan, Kevin J.
1
Sirianni, Nancy J.
1
Stauss, Bernd
1
Subramony, Mahesh
1
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The journal of services marketing
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
Journal of retailing and consumer services
3
Journal of service theory and practice
3
International journal of innovation management
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of economics and financial issues : IJEFI
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of product development : IJPD
1
International journal of production research
1
International journal of services and standards
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
International review on public and non-profit marketing
1
Inventi impact: retailing & consumer services
1
Journal of air transport management
1
Journal of business economics : JBE
1
Journal of consumer marketing
1
Journal of engineering and technology management : JET-M
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of management science and engineering
1
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ECONIS (ZBW)
16
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1
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10
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16
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
3
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
4
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
5
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
6
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
7
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
8
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
9
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
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