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~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Selbstbedienung"
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Selbstbedienung
15
Self-service
15
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
11
Konsumentenverhalten
11
Self-service technology
7
Customer satisfaction
6
Kundenzufriedenheit
6
Innovation adoption
5
Innovationsakzeptanz
5
Beschwerdemanagement
4
Complaint management
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Customer service
4
Kundenservice
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Technischer Fortschritt
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Technological change
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Customer experience
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Beziehungsmarketing
2
Einzelhandel
2
Innovation diffusion
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Innovationsdiffusion
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Internet
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Relationship marketing
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Retail trade
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Self-service technologies
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Self-service technologies (SSTs)
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Service delivery
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Service recovery
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Structural equation model
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Strukturgleichungsmodell
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Technology and service
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Agency
1
Anthropomorphism
1
Betriebliche Wertschöpfung
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Continued use
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Collier, Joel E.
2
Babakus, Emin
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Barone, Ada Maria
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Bone, Paula Fitzgerald
1
Breazeale, Michael
1
Cao, Zhongpeng
1
Cook, Laurel Aynne
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Cunningham, Lawrence F.
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Donato, Carmela
1
Drennan, Judy
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Fan, Alei
1
Gelbrich, Katja
1
Gerlach, James
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Hilton, Toni
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Kaushik, Arun Kumar
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Leckie, Civilai
1
Lin, Chen-yu
1
Little, Ed
1
MacQuilken, Lisa
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Marandi, Ebi
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Mattila, Anna S.
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McCosker, Angie
1
McDonald, Heath
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Meuter, Matthew L.
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Proudfoot, Judy
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Rahman, Zillur
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Robertson, Nichola
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Tam, Leona
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Wang, Lina
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White, Allyn
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The journal of services marketing
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
Service business
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
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ECONIS (ZBW)
15
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
3
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
4
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
5
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
6
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
7
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
8
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
9
Serving yourself : value self-creation in health care service
Zainuddin, Nadia
;
Tam, Leona
;
McCosker, Angie
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 586-600
Persistent link: https://www.econbiz.de/10011635008
Saved in:
10
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
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