//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type_genre:"Case study"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Relationship marketing
22
USA
16
United States
16
Deutschland
15
Germany
15
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Großbritannien
8
Krankenhaus
8
Service industry
8
Services marketing
8
Hospital
7
Measurement
7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
20
Book / Working Paper
7
Type of publication (narrower categories)
All
Case study
Article in journal
3,296
Aufsatz in Zeitschrift
3,296
Aufsatz im Buch
190
Book section
190
Graue Literatur
169
Non-commercial literature
169
Working Paper
139
Arbeitspapier
138
Hochschulschrift
100
Thesis
83
Collection of articles of several authors
34
Sammelwerk
34
Fallstudie
27
Bibliografie enthalten
25
Bibliography included
25
Conference paper
24
Konferenzbeitrag
24
Aufsatzsammlung
22
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Konferenzschrift
5
Ratgeber
5
Collection of articles written by one author
3
Conference proceedings
3
Forschungsbericht
3
Mehrbändiges Werk
3
Multi-volume publication
3
Research Report
3
Sammlung
3
Amtsdruckschrift
2
Bibliografie
2
Fallstudiensammlung
2
Government document
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
more ...
less ...
Language
All
English
22
German
5
Author
All
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Aquilina, Matteo
1
Aziz, Nisar Ahmed
1
Baron, Steve
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Ding, Rong
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Julie
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Jia, Yuping
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Longbottom, David
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Orr, Dominic James
1
Paranko, Jari
1
Paryani, Kioumars
1
more ...
less ...
Published in...
All
International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
Journal of accounting and public policy
1
Journal of transport economics and policy
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
27
Showing
1
-
10
of
27
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
4
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
7
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
8
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank
Longbottom, David
;
Hilton, Julie
;
Ying, Xia-zheng
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 177-198)
.
2011
Persistent link: https://www.econbiz.de/10008811150
Saved in:
9
Quantity de-restriction in the taxi market : results from English case studies
Aquilina, Matteo
- In:
Journal of transport economics and policy
45
(
2011
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10009130944
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->