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~subject:"Callcenter"
~subject:"North Macedonia"
~type_genre:"Aufsatz in Zeitschrift"
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Manufacturing & service operations management : M & SOM
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South-Eastern Europe journal of economics : SEEJE ; the official journal of the Association of Economic Universities of South and Eastern Europe and the Black Sea Region
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Routing to manage resolution and waiting time in call centers with heterogeneous servers
Mehrotra, Vijay
;
Ross, Kevin L.
;
Ryder, Geoff
;
Zhou, …
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10009512330
Saved in:
2
Bank competition and efficiency in the FYR Macedonia
Giustiniani, Alessandro
;
Ross, Kevin L.
- In:
South-Eastern Europe journal of economics : SEEJE ; the …
6
(
2008
)
2
,
pp. 145-167
Persistent link: https://www.econbiz.de/10003800661
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