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~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
Dienstleistungsqualität
20,480
Service quality
20,306
Kundenzufriedenheit
6,072
Customer satisfaction
6,065
Konsumentenverhalten
4,197
Beziehungsmarketing
3,798
Relationship marketing
3,787
Qualitätsmanagement
2,514
Quality management
2,456
Wirtschaftsprüfung
2,414
Financial audit
2,408
Krankenhaus
1,765
Hospital
1,750
Gesundheitsversorgung
1,494
Health care
1,494
USA
1,366
Gesundheitswesen
1,213
Health care system
1,196
Produktqualität
1,170
Product quality
1,169
Theorie
1,120
Customer service
1,089
Kundenservice
1,089
Theory
1,087
Dienstleistungssektor
1,022
Service industry
1,015
Germany
907
service quality
791
Beschwerdemanagement
782
Complaint management
782
Hotellerie
782
Hotel industry
780
Schule
717
School
707
Hochschule
689
Electronic Commerce
676
Online-Handel
676
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2,558
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1,030
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Article
4,896
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1,446
Journal
1
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4,590
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4,590
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499
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499
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375
Arbeitspapier
350
Hochschulschrift
310
Aufsatz im Buch
297
Book section
297
Thesis
247
Collection of articles of several authors
100
Sammelwerk
100
Konferenzschrift
54
Aufsatzsammlung
45
Bibliografie enthalten
43
Bibliography included
43
Conference paper
36
Conference proceedings
36
Konferenzbeitrag
36
Case study
33
Fallstudie
33
Collection of articles written by one author
32
Sammlung
32
Amtsdruckschrift
31
Government document
31
Advisory report
8
Gutachten
8
Forschungsbericht
7
Research Report
7
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6
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6
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5
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5
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English
5,611
German
748
French
2
Finnish
1
Spanish
1
Swedish
1
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Han, Heesup
31
Mattila, Anna S.
27
Usman, Osly
20
Hanushek, Eric Alan
18
Prybutok, Victor R.
18
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Propper, Carol
15
Jang, Soocheong
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Bauer, Hans H.
12
Bruhn, Manfred
12
Gong, Taeshik
12
Klaus, Philipp
12
Rebitzer, James B.
12
Rivkin, Steven G.
12
Staiger, Douglas
12
Bilgihan, Anil
11
Hanks, Lydia
11
Schreier, Gerhard
11
Benkenstein, Martin
10
Bloom, Nicholas
10
Gruber, Jonathan
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Hammerschmidt, Maik
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wasem, Jürgen
10
Wübker, Ansgar
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kessler, Daniel P.
9
Lemos, Renata
9
Park, Jungkun
9
Sadun, Raffaella
9
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National Bureau of Economic Research
21
Hochschulrektorenkonferenz
18
Springer Fachmedien Wiesbaden
12
IGI Global
6
Nomos Verlagsgesellschaft
4
Verlag Dr. Kovač
4
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Books on Demand GmbH <Norderstedt>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Christian-Albrechts-Universität zu Kiel
2
Deutschland / Bundeswehr / Universität Hamburg
2
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Hongkong / Securities and Futures Commission
2
Monopolkommission
2
RWTH Aachen
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Technische Universität Ilmenau
2
Zukunftsinitiative Rheinland-Pfalz
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
American Society for Quality
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bertelsmann Stiftung
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Budrich UniPress
1
Bundesinstitut für Berufsbildung
1
CESifo GmbH
1
Cato Institute
1
Center for Leading Innovation & Cooperation
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
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Published in...
All
Journal of retailing and consumer services
241
International journal of hospitality management
209
Journal of business research : JBR
119
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
70
The service industries journal
70
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of air transport management
37
Journal of service management
35
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Tourism management : research, policies, practice
30
Health care management review : HCM review
29
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
European journal of marketing : EJM
23
International journal of quality & reliability management
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
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Source
All
ECONIS (ZBW)
6,301
EconStor
39
RePEc
3
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
10
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
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