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~subject:"Consumer behaviour"
~subject:"Theorie"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Theorie
Theory
Dienstleistungsqualität
20,480
Service quality
20,306
Kundenzufriedenheit
6,072
Customer satisfaction
6,065
Konsumentenverhalten
4,197
Beziehungsmarketing
3,798
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3,787
Qualitätsmanagement
2,514
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1,750
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1,366
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1,353
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1,213
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1,196
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1,170
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1,169
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1,089
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1,089
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1,022
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1,015
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955
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907
service quality
791
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782
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782
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782
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780
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717
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707
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689
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676
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Siciliani, Luigi
33
Straume, Odd Rune
32
Han, Heesup
30
Bruhn, Manfred
25
Mattila, Anna S.
24
Brekke, Kurt R.
21
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Benkenstein, Martin
14
Line, Nathaniel D.
14
Propper, Carol
14
Balaji, M. S.
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Brekke, Kurt Richard
11
Gravelle, Hugh
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bauer, Hans H.
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Hammerschmidt, Maik
8
Harun, Ahasan
8
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8
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2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Centre for Economic Policy Research
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
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1
Institutet för Ekonomisk Forskning <Lund>
1
Maastricht Research School of Economics of Technology and Organizations
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
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1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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1
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Journal of retailing and consumer services
233
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
49
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
Journal of air transport management
27
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
23
International journal of quality & reliability management
23
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of service research
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Quality management journal : QMJ
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
International journal of retail and distribution management
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ECONIS (ZBW)
5,190
EconStor
34
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
Saved in:
10
Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez
;
Manzano, María Dolores Illescas
- In:
Oeconomia Copernicana
15
(
2024
)
1
,
pp. 145-194
Persistent link: https://www.econbiz.de/10014521311
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