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~subject:"Consumer behaviour"
~subject:"Theorie"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Theorie
Dienstleistungsqualität
13,622
Service quality
13,621
Customer satisfaction
5,163
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5,163
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3,605
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3,068
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service quality
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676
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Han, Heesup
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17
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14
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13
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12
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Journal of retailing and consumer services
233
International journal of hospitality management
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Journal of business research : JBR
111
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
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Journal of travel and tourism marketing
64
The service industries journal
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Cogent business & management
49
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of air transport management
27
Psychology & marketing
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The TQM journal : the international review of organizational improvement
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International journal of services, economics and management
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European journal of marketing : EJM
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International journal of quality & reliability management
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Journal of retailing
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Managing service quality : MSQ ; an international journal
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Total quality management & business excellence
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International journal of electronic marketing and retailing : IJEMR
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Journal of service research
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Journal of the Academy of Marketing Science
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of internet commerce
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Journal of strategic marketing
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Quality management journal : QMJ
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International journal of business information systems : IJBIS
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Journal of Asian finance, economics and business : JAFEB
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International journal of retail and distribution management
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ECONIS (ZBW)
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
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6
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
Saved in:
10
Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez
;
Manzano, María Dolores Illescas
- In:
Oeconomia Copernicana
15
(
2024
)
1
,
pp. 145-194
Persistent link: https://www.econbiz.de/10014521311
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