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~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
~subject:"Unternehmenserfolg"
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Dienstleistungsqualität
Relationship marketing
Unternehmenserfolg
Service quality
291
Dienstleistungssektor
267
Service industry
267
Consumer behaviour
192
Konsumentenverhalten
191
Beziehungsmarketing
184
Customer satisfaction
171
Kundenzufriedenheit
171
Taiwan
102
Innovation
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90
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82
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Hotel industry
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Hotellerie
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Dienstleistung
60
Firm performance
59
Arbeitszufriedenheit
55
Job satisfaction
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Tourismuswirtschaft
53
Performance measurement
48
Performance-Messung
48
USA
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United States
48
KMU
44
SME
44
Brand management
43
Emotion
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Markenführung
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41
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451
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Ha, Hong Youl
4
Lin, Wen-bao
4
Peris-Ortiz, Marta
4
Kandampully, Jay
3
Palacios Marqués, Daniel
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Yi, Youjae
3
Alves, Helena
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Cegarra-Navarro, Juan Gabriel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Eid, Riyad
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Henseler, Jörg
2
Horbel, Chris
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kim, Jung-Hwan
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Kim, Minjeong
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Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Kyuho
2
Lee, Sang M.
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
León-Darder, Fidel
2
Lin, Chin-tsai
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The service industries journal
451
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ECONIS (ZBW)
451
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1
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
2
The missing link between analytics readiness and service firm performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Sainam, Preethika
; …
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 148-177
Persistent link: https://www.econbiz.de/10013167416
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
5
Business intelligence and firm performance : a moderated-mediated model
Khaddam, Amineh A.
;
Alzghoul, Amro
;
Abusweilem, Mohammed A.
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 923-939
Persistent link: https://www.econbiz.de/10014338620
Saved in:
6
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
7
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
8
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
9
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
10
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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