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Hochschule
Dienstleistungsqualität
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service quality
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customer satisfaction
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Abratt, Russell
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Services marketing quarterly
17
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ECONIS (ZBW)
17
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1
I have to choose this university : understanding perceived usefulness of Word of Mouth (WOM) in choosing universities among students of higher education
Amani, David
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012801852
Saved in:
2
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
3
Impact of internal branding on student engagement : insights from a South African university
Maunze, O'bidie Rudo
;
Abratt, Russell
;
Mingione, Michela
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 124-144
Persistent link: https://www.econbiz.de/10012256934
Saved in:
4
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
5
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
6
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
7
Students' emotional experience at the university : an alternative approach to understanding students as consumers
Arboleda, Ana M.
;
Alonso, Julio C.
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011756697
Saved in:
8
Internal stakeholders' claims on branding a state university
Dholakia, Ruby R.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 226-238
Persistent link: https://www.econbiz.de/10011798686
Saved in:
9
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
10
Value-added university services : the importance of on-campus recreational facilities
Fine, Monica B.
;
Clark, Melissa N.
;
Scheuer, Cara-Lynn
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
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