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~subject:"Kundenservice"
~type_genre:"Bibliography included"
~type_genre:"Sammlung"
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Kundenservice
Dienstleistungsqualität
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ECONIS (ZBW)
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1
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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3
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
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5
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
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6
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung,
Dienstleistungsqualität
und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
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