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Search: subject:"service delivery system"
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Service delivery system
7
Dienstleistungsqualität
5
Service quality
5
Dienstleistungssektor
4
Service industry
4
Robot
3
Roboter
3
service delivery system
3
Consumer behaviour
2
Customer service
2
Dienstleistung
2
Gastgewerbe
2
Großbritannien
2
Hospitality industry
2
Konsumentenverhalten
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Kundenservice
2
Quality management
2
Qualitätsmanagement
2
Services
2
Tourism
2
Tourism industry
2
Tourismus
2
Tourismuswirtschaft
2
United Kingdom
2
AHP approach
1
AHP-Verfahren
1
Arbeitsmarktdiskriminierung
1
Business process management
1
Business services
1
COVID-19
1
Child service delivery system
1
Client referral
1
Consumption goals
1
Coronavirus
1
Cost item
1
Cross-sectoral collaboration
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Customer behavior
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Customer experience
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Customer requirements
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Article
12
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Article in journal
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12
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English
12
Author
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Ivanov, Stanislav
3
Seyitoğlu, Faruk
3
Abdallah, Ayman Bahjat
1
Al-Zu'bi, Zu'bi M. F.
1
Blanken, Mariëlle
1
Bolton, Ruth N.
1
Dhanya, M.
1
Gustafsson, Anders
1
Joglekar, Nitin
1
Jolayemi, Joel K.
1
Kaminakis, Kostas
1
Kostopoulos, Giannis
1
Lodorfos, George
1
Low, Nicholas
1
Maqableh, Mahmoud
1
Mathijssen, Jolanda
1
McColl-Kennedy, Janet R.
1
Nieuwenhuizen, Chijs Van
1
Oers, Hans Van
1
Phillips, Laura A.
1
Ponsignon, Frédéric
1
Raab, Jörg
1
Ramtiyal, Bharti
1
Rathore, Ajay Pal Singh
1
Shehadeh, Rana Mohammad
1
Sirianni, Nancy J.
1
Smart, Philip
1
Sreelekshmi, S. R.
1
Sreenivasan, Aswathy
1
Tse, David K.
1
Verma, Deepak
1
Verma, Rohit
1
Webster, Craig
1
Zhang, Jie Jennifer
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Journal of service management
3
International journal of business excellence : IJBEX
1
International journal of business performance management
1
International journal of hospitality management
1
International journal of services and operations management : IJSOM
1
Journal of health organization and management
1
Journal of international business and economics : JIBE
1
Journal of management research
1
Service business
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
12
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1
Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the
service
delivery
system
Ivanov, Stanislav
;
Webster, Craig
;
Seyitoğlu, Faruk
- In:
Service business
17
(
2023
)
1
,
pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
Saved in:
2
Cross-sectoral collaboration : comparing complex child service delivery systems
Blanken, Mariëlle
;
Mathijssen, Jolanda
;
Nieuwenhuizen, …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 79-94
Persistent link: https://www.econbiz.de/10014302946
Saved in:
3
Designing the
service
delivery
system
for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
Saved in:
4
Service robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
Saved in:
5
A continual improvement cost of quality model for services
Jolayemi, Joel K.
- In:
Journal of international business and economics : JIBE
22
(
2022
)
3
,
pp. 48-66
Persistent link: https://www.econbiz.de/10014246674
Saved in:
6
Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India
Ramtiyal, Bharti
;
Verma, Deepak
;
Rathore, Ajay Pal Singh
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 8-29
Persistent link: https://www.econbiz.de/10013257412
Saved in:
7
Networking telemedicine through kiosk : a tripartite approach
Dhanya, M.
;
Sreelekshmi, S. R.
;
Sreenivasan, Aswathy
- In:
International journal of business excellence : IJBEX
27
(
2022
)
3
,
pp. 332-343
Persistent link: https://www.econbiz.de/10013342899
Saved in:
8
A conceptual framework of the
service
delivery
system
design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
9
Investigating critical factors affecting the operational excellence of service firms in Jordan
Shehadeh, Rana Mohammad
;
Al-Zu'bi, Zu'bi M. F.
; …
- In:
Journal of management research
8
(
2016
)
1
,
pp. 157-190
Persistent link: https://www.econbiz.de/10011436934
Saved in:
10
The impact of
service
delivery
system
effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
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