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Benchmarking : an international journal ; BIJ
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Benchmarking : an international journal
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Buyer-supplier collaboration's commitment : an antecedent for procurement performance of large manufacturing entities in Tanzania
Kimario, Honest F.
;
Mwagike, Leonada Raphael
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 535-557
Persistent link: https://www.econbiz.de/10014503117
Saved in:
4
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Abrahams, Alan
;
Anjomshoae, Ali
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
5
Design of service network for containerized export by multimodal transportation : with quality concept
Dua, Aman
;
Chhabra, Rishika
;
Sinha, Deepankar
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 220-242
Persistent link: https://www.econbiz.de/10014502950
Saved in:
6
Horizontal logistics collaboration success factors : expectations versus reality
Badraoui, Ismail
;
Lans, Ivo A. van der
;
Boulaksil, Youssef
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 29-52
Persistent link: https://www.econbiz.de/10014502865
Saved in:
7
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
8
Port logistic issues and challenges in the Industry 4.0 era for emerging economies : an India perspective
Dey Sarkar, Bishal
;
Shankar, Ravi
;
Kar, Arpan Kumar
- In:
Benchmarking : an international journal
30
(
2023
)
1
,
pp. 50-74
Persistent link: https://www.econbiz.de/10014231828
Saved in:
9
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
10
Severity analysis and risk profiling of port logistics barriers in the Industry 4.0 era
Sarkar, Bishal Dey
;
Shankar, Ravi
;
Kar, Arpan Kumar
- In:
Benchmarking : an international journal
30
(
2023
)
9
,
pp. 3253-3280
Persistent link: https://www.econbiz.de/10014502475
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11
Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal
;
Gupta, Sanjay
;
Devi, Chandrika
;
Walia, Nidhi
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538
Saved in:
12
Returnable transport packaging as a company value driver
Taschner, Andreas
- In:
Benchmarking : an international journal
30
(
2023
)
1
,
pp. 196-214
Persistent link: https://www.econbiz.de/10014231840
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13
Evaluating logistics outsourcing : a survey conducted with Brazilian industries
Doratiotto, Kaique
;
Vieira, José Geraldo Vidal
;
Silva, …
- In:
Benchmarking : an international journal
30
(
2023
)
3
,
pp. 788-810
Persistent link: https://www.econbiz.de/10014231908
Saved in:
14
The effect of logistical immediacy on logistics service providers' (LSPs') business
Vivaldini, Mauro
- In:
Benchmarking : an international journal
30
(
2023
)
3
,
pp. 899-923
Persistent link: https://www.econbiz.de/10014231921
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15
A review of reverse logistics and closed-loop supply chains in the perspective of circular economy
Mishra, Anurag
;
Dutta, Pankaj
;
Jayasankar, S.
;
Jain, Priya
- In:
Benchmarking : an international journal
30
(
2023
)
3
,
pp. 975-1020
Persistent link: https://www.econbiz.de/10014231928
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16
Last mile delivery in logistics and supply chain management : a bibliometric analysis and future directions
Nghiep Tuan Ha
;
Akbari, Mohammadreza
;
Au, Bill
- In:
Benchmarking : an international journal
30
(
2023
)
4
,
pp. 1137-1170
Persistent link: https://www.econbiz.de/10014293113
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17
A typology of horizontal logistics collaboration concepts : an illustrative case study from agri-food supply chains
Badraoui, Ismail
;
Boulaksil, Youssef
;
Vorst, Jacobus …
- In:
Benchmarking : an international journal
29
(
2022
)
4
,
pp. 1214-1240
Persistent link: https://www.econbiz.de/10013370775
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18
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
19
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Tontini, Gerson
;
Irgang, Luís
;
Kroenke, Adriana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 496-521
Persistent link: https://www.econbiz.de/10013040881
Saved in:
20
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
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21
The interplay between the Internet of things and supply chain management : challenges and opportunities based on a systematic literature review
Rebelo, Rômulo Marcos Lardosa
;
Pereira, Susana Carla Farias
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 683-711
Persistent link: https://www.econbiz.de/10013040886
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22
Modelling enablers of efficiency and sustainability of healthcare : a m-TISM approach
Sindhwani, Rahul
;
Kumar, Rajender
;
Behl, Abhishek
;
Punj …
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 767-792
Persistent link: https://www.econbiz.de/10013040950
Saved in:
23
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
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24
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
25
Building resilience in retail supply chains : lessons learned from COVID-19 and future pathways
Butt, Atif Saleem
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3057-3078
Persistent link: https://www.econbiz.de/10014231635
Saved in:
26
Adolescent psychological well-being and adulthood cardiovascular disease risk : longitudinal association and implications for care quality management
Srinivas, Sharan
;
Anand, Kavin
;
Chockalingam, Anand
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3163-3175
Persistent link: https://www.econbiz.de/10014231748
Saved in:
27
A preliminary investigation into senior management skills : the context of third-party logistics (3PLs) providers
Midgley, James
;
Bak, Ozlem
- In:
Benchmarking : an international journal
29
(
2022
)
6
,
pp. 1737-1756
Persistent link: https://www.econbiz.de/10013370955
Saved in:
28
Benchmarking the outsourcing factors of third-party logistics services selection : analysing influential strength and building a sustainable decision model
Khan, Sharfuddin Ahmed
;
Alkhatib, Shahed
;
Ammar, Zaina
; …
- In:
Benchmarking : an international journal
29
(
2022
)
6
,
pp. 1797-1825
Persistent link: https://www.econbiz.de/10013370971
Saved in:
29
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
30
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
31
An exploratory study on supply chain analytics applied to spare parts supply chain
Arya, Vedpal
;
Sharma, Pankaj
;
Singh, Ashwani
;
De Silva, …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
6
,
pp. 1571-1580
Persistent link: https://www.econbiz.de/10011743589
Saved in:
32
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
33
Detection of cost leaders in case of private primary school services
Sarkar, Subhadip
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1995-2008
Persistent link: https://www.econbiz.de/10011743905
Saved in:
34
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
35
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
36
Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
4
,
pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
Saved in:
37
Benchmarking of health technologies distribution models : an investigation of Lombardy's local health authorities
Creazza, Alessandro
;
Restelli, Umberto
;
Porazzi, Emanuele
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 817-842
Persistent link: https://www.econbiz.de/10011570596
Saved in:
38
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
39
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
40
Improving SME logistics performance through benchmarking
Taschner, Andreas
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1780-1797
Persistent link: https://www.econbiz.de/10011548153
Saved in:
41
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
42
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
43
Reducing transportation emissions : company intentions, barriers and discriminating factors
Pålsson, Henrik
;
Johansson, Ola
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
3
,
pp. 674-703
Persistent link: https://www.econbiz.de/10011526206
Saved in:
44
Benchmarking deep-sea port performance in the Hamburg-Le Havre range
Wiegmans, Bart W.
;
Dekker, Sander
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10011528467
Saved in:
45
A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India
Jain, Daisy Mathur
;
Khurana, Reema
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 338-358
Persistent link: https://www.econbiz.de/10011555008
Saved in:
46
Benchmarking of product recovery alternatives in reverse logistics
Sharma, S. K.
;
Mahapatra, Siba Sankar
;
Parappagoudar, M. B.
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 406-424
Persistent link: https://www.econbiz.de/10011555032
Saved in:
47
Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Ramanathan, Ramakrishnan
;
Di, Yun
;
Ramanathan, Usha
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 469-486
Persistent link: https://www.econbiz.de/10011555037
Saved in:
48
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
49
Operational efficiency and service delivery performance : a comparative analysis of Indian telecom service providers
Masson, Siddhant
;
Jain, Rachit
;
Ganesh, Narendra Mani
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 893-915
Persistent link: https://www.econbiz.de/10011570684
Saved in:
50
Transportation price benchmarking : implications for firm performance
Swanson, David
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 1015-1026
Persistent link: https://www.econbiz.de/10011570729
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