//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Benchmarking : an international journal"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Benchmarking
283
Lieferkette
235
Supply chain
235
India
133
Indien
132
Performance measurement
130
Performance-Messung
127
Quality management
92
Qualitätsmanagement
92
Data envelopment analysis
90
Data-Envelopment-Analyse
90
Firm performance
88
Unternehmenserfolg
88
Industrie
82
Manufacturing industries
82
Lieferantenmanagement
66
Supplier relationship management
66
Sustainability
62
Fuzzy sets
57
Fuzzy-Set-Theorie
57
Supply chain management
56
Dienstleistungsqualität
54
Environmental management
50
Nachhaltigkeit
50
Umweltmanagement
50
AHP approach
49
AHP-Verfahren
49
Nachhaltige Entwicklung
45
Sustainable development
45
Coronavirus
44
Multi-criteria analysis
43
Multikriterielle Entscheidungsanalyse
43
Technical efficiency
43
Technische Effizienz
43
KMU
41
SME
41
Bibliometrics
39
Bibliometrie
39
Logistics
39
more ...
less ...
Online availability
All
Undetermined
30
Free
2
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
54
Aufsatz in Zeitschrift
54
Case study
1
Fallstudie
1
Language
All
English
54
Author
All
Min, Ho-key
3
Min, Hyesung
3
Panchapakesan Padma
3
Kannan, Vanumamalai
2
Mahapatra, Siba Sankar
2
Rajendran, Chandrasekharan
2
Satapathy, Suchismita
2
Sweis, Rateb J.
2
Tsiotras, George
2
Ukko, Juhani
2
Abdel-Aziz AlSaleh, Noor
1
Abrahams, Alan
1
Ajmal, Mian
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
AlShehail, Ohoud Ali
1
Anand, Kavin
1
Anjomshoae, Ali
1
Aquino, Andre Tavares de
1
Arora, Anchal
1
Azevedo, Eduardo H. Malheiros de
1
Barichello, Rodrigo
1
Batista, Deise Araújo de
1
Bebber, Suélen
1
Becker, Michael
1
Behl, Abhishek
1
Biswas, A.
1
Bose, S. K.
1
Bullington, Kimball
1
Carvalho, Marly M.
1
Chau, Vinh Sum
1
Chhabra, Rishika
1
Chithambaranathan, P.
1
Chockalingam, Anand
1
Cooper, M. Bixby
1
Dahiyat, Samer Eid
1
Davis, Zachary
1
Daynes, Kristine S.
1
Debata, Bikash Ranjan
1
Devi, Chandrika
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
38
Benchmarking : an international journal
16
Source
All
ECONIS (ZBW)
54
Showing
1
-
50
of
54
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Davis, Zachary
;
Abrahams, Alan
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
4
Design of service network for containerized export by multimodal transportation : with quality concept
Dua, Aman
;
Chhabra, Rishika
;
Sinha, Deepankar
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 220-242
Persistent link: https://www.econbiz.de/10014502950
Saved in:
5
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
6
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
7
Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal
;
Gupta, Sanjay
;
Devi, Chandrika
;
Walia, Nidhi
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538
Saved in:
8
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
9
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Tontini, Gerson
;
Irgang, Luís
;
Kroenke, Adriana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 496-521
Persistent link: https://www.econbiz.de/10013040881
Saved in:
10
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
11
Modelling enablers of efficiency and sustainability of healthcare : a m-TISM approach
Sindhwani, Rahul
;
Kumar, Rajender
;
Behl, Abhishek
;
Punj …
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 767-792
Persistent link: https://www.econbiz.de/10013040950
Saved in:
12
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
13
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
14
Adolescent psychological well-being and adulthood cardiovascular disease risk : longitudinal association and implications for care quality management
Srinivas, Sharan
;
Anand, Kavin
;
Chockalingam, Anand
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3163-3175
Persistent link: https://www.econbiz.de/10014231748
Saved in:
15
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
16
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
17
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
18
Detection of cost leaders in case of private primary school services
Sarkar, Subhadip
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1995-2008
Persistent link: https://www.econbiz.de/10011743905
Saved in:
19
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
20
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
21
Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
4
,
pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
Saved in:
22
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
23
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
24
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
25
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
26
A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India
Jain, Daisy Mathur
;
Khurana, Reema
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 338-358
Persistent link: https://www.econbiz.de/10011555008
Saved in:
27
Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Ramanathan, Ramakrishnan
;
Di, Yun
;
Ramanathan, Usha
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 469-486
Persistent link: https://www.econbiz.de/10011555037
Saved in:
28
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
29
Operational efficiency and service delivery performance : a comparative analysis of Indian telecom service providers
Masson, Siddhant
;
Jain, Rachit
;
Ganesh, Narendra Mani
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 893-915
Persistent link: https://www.econbiz.de/10011570684
Saved in:
30
Measuring the service gaps in the roles of quantity surveyors in the emerging market
Olanrewaju, Abdul Lateef
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1111-1131
Persistent link: https://www.econbiz.de/10011571777
Saved in:
31
Assessing service quality in secondary schools : the case of Jordan
Sweis, Rateb J.
;
Diab, Hannah
;
Salah, Firas Izzat Mahmoud
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1207-1226
Persistent link: https://www.econbiz.de/10011571796
Saved in:
32
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
33
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
34
Service productivity in different industries : an empirical investigation
Klingner, Stephan
;
Pravemann, Stephanie
;
Becker, Michael
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 238-253
Persistent link: https://www.econbiz.de/10011279603
Saved in:
35
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
Saved in:
36
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
37
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J.
;
Al-Ghawi, Hala Jamal
;
Abdel-Aziz …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 488-504
Persistent link: https://www.econbiz.de/10011303679
Saved in:
38
Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
Saved in:
39
Conceptualisation of the service experience by means of a literature review
Vasconcelos, Alexandre Meira de
;
Barichello, Rodrigo
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1301-1314
Persistent link: https://www.econbiz.de/10011406643
Saved in:
40
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
41
Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
42
Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Fawcett, Amydee M.
;
Fawcett, Stanley E.
;
Cooper, M. Bixby
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 450-480
Persistent link: https://www.econbiz.de/10010351402
Saved in:
43
Assessment of quality services through linguistic variables
Batista, Deise Araújo de
;
Medeiros, Denise Dumke de
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 28-45
Persistent link: https://www.econbiz.de/10010250550
Saved in:
44
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
45
Benchmarking award winning health care organizations in the USA
Welborn, Cliff
;
Bullington, Kimball
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 765-776
Persistent link: https://www.econbiz.de/10010197623
Saved in:
46
Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Vakalopoulou, Melpomeni A.
;
Tsiotras, George
; …
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 744-764
Persistent link: https://www.econbiz.de/10010197627
Saved in:
47
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
48
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
Saved in:
49
The impact of company learning and growth capabilities on the customer-related performance
Islam, Majidul
;
Yang, Yi-feng
;
Mia, Lokman
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
2
,
pp. 137-158
Persistent link: https://www.econbiz.de/10009547491
Saved in:
50
Benchmarking the service quality of fast-food restaurant franchises in the USA : a longitudinal study
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
2
,
pp. 282-300
Persistent link: https://www.econbiz.de/10009152844
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->