//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
~subject:"Multikriterielle Entscheidungsanalyse"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Benchmarking : an international journal"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Multikriterielle Entscheidungsanalyse
Benchmarking
283
Lieferkette
235
Supply chain
235
India
133
Indien
132
Performance measurement
130
Performance-Messung
127
Quality management
92
Qualitätsmanagement
92
Data envelopment analysis
90
Data-Envelopment-Analyse
90
Firm performance
88
Unternehmenserfolg
88
Industrie
82
Manufacturing industries
82
Lieferantenmanagement
66
Supplier relationship management
66
Sustainability
62
Fuzzy sets
57
Fuzzy-Set-Theorie
57
Supply chain management
56
Dienstleistungsqualität
54
Environmental management
50
Nachhaltigkeit
50
Umweltmanagement
50
AHP approach
49
AHP-Verfahren
49
Nachhaltige Entwicklung
45
Sustainable development
45
Coronavirus
44
Multi-criteria analysis
43
Technical efficiency
43
Technische Effizienz
43
KMU
41
SME
41
Bibliometrics
39
Bibliometrie
39
Logistics
39
more ...
less ...
Online availability
All
Undetermined
56
Free
2
Type of publication
All
Article
94
Type of publication (narrower categories)
All
Article in journal
94
Aufsatz in Zeitschrift
94
Case study
1
Fallstudie
1
Language
All
English
94
Author
All
Mahapatra, Siba Sankar
10
Datta, Saurav
6
Min, Ho-key
3
Min, Hyesung
3
Panchapakesan Padma
3
Sen, Dilip Kumar
3
Jenab, Kouroush
2
Kannan, Vanumamalai
2
Patel, S. K.
2
Pourmohammadi, Hamid
2
Rajendran, Chandrasekharan
2
Sahu, Anoop Kumar
2
Satapathy, Suchismita
2
Sweis, Rateb J.
2
Tsiotras, George
2
Ukko, Juhani
2
Abdel-Aziz AlSaleh, Noor
1
Abdessamed, Kobi
1
Abrahams, Alan
1
Adebanjo, Dotun
1
Agarwal, Aashish
1
Agrawal, Nishant Mukesh
1
Ahmad, Md Tanweer
1
Ajmal, Mian
1
Akarte, Milind M.
1
Akhtar, Mohammad
1
Al-Esmael, Bader
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
AlShehail, Ohoud Ali
1
Ambilkar, Priya
1
Anand, Kavin
1
Anjomshoae, Ali
1
Aquino, Andre Tavares de
1
Arora, Anchal
1
Azevedo, Eduardo H. Malheiros de
1
Bakshi, Tuli
1
Barichello, Rodrigo
1
Barve, Akhilesh
1
Batista, Deise Araújo de
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
72
Benchmarking : an international journal
22
Source
All
ECONIS (ZBW)
94
Showing
1
-
50
of
94
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Evaluation of passengers' expectations and satisfaction in the airline industry : an empirical performance analysis of online reviews
Dike, Somtochukwu Emmanuel
;
Abrahams, Alan
;
Anjomshoae, Ali
- In:
Benchmarking : an international journal
31
(
2024
)
2
,
pp. 611-639
Persistent link: https://www.econbiz.de/10014503126
Saved in:
4
Design of service network for containerized export by multimodal transportation : with quality concept
Dua, Aman
;
Chhabra, Rishika
;
Sinha, Deepankar
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 220-242
Persistent link: https://www.econbiz.de/10014502950
Saved in:
5
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
6
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
7
Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal
;
Gupta, Sanjay
;
Devi, Chandrika
;
Walia, Nidhi
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538
Saved in:
8
Performance assessment and ranking of socially responsible companies in India using FAHP, TOPSIS and Altman Z-score
Bhuvaneskumar, A.
;
Sivakumar, V. J.
;
Pushparaj, Nancyprabha
- In:
Benchmarking : an international journal
30
(
2023
)
3
,
pp. 736-765
Persistent link: https://www.econbiz.de/10014231899
Saved in:
9
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
10
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Tontini, Gerson
;
Irgang, Luís
;
Kroenke, Adriana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 496-521
Persistent link: https://www.econbiz.de/10013040881
Saved in:
11
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
12
Modelling enablers of efficiency and sustainability of healthcare : a m-TISM approach
Sindhwani, Rahul
;
Kumar, Rajender
;
Behl, Abhishek
;
Punj …
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 767-792
Persistent link: https://www.econbiz.de/10013040950
Saved in:
13
A stochastic fuzzy multi-criteria group decision-making for sustainable vendor selection in Indian petroleum refining sector
Akhtar, Mohammad
;
Ahmad, Md Tanweer
- In:
Benchmarking : an international journal
29
(
2022
)
3
,
pp. 963-996
Persistent link: https://www.econbiz.de/10013041184
Saved in:
14
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
15
Benchmarking framework for sustainable manufacturing based MCDM techniques
Hichem, Aouag
;
Mohyeddine, Soltani
;
Abdessamed, Kobi
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 87-117
Persistent link: https://www.econbiz.de/10012990496
Saved in:
16
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
17
Adolescent psychological well-being and adulthood cardiovascular disease risk : longitudinal association and implications for care quality management
Srinivas, Sharan
;
Anand, Kavin
;
Chockalingam, Anand
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3163-3175
Persistent link: https://www.econbiz.de/10014231748
Saved in:
18
Resilience against the COVID-19 pandemic : is the hotel and tourism supply chain on the right path?
Jain, Aaditya
;
Shanker, Saket
;
Barve, Akhilesh
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3194-3225
Persistent link: https://www.econbiz.de/10014231750
Saved in:
19
A multi-product and multi-period aggregate production plan : a case of automobile component manufacturing firm
Dohale, Vishwas
;
Ambilkar, Priya
;
Gunasekaran, Angappa
; …
- In:
Benchmarking : an international journal
29
(
2022
)
10
,
pp. 3396-3425
Persistent link: https://www.econbiz.de/10014231768
Saved in:
20
Multi-criteria decision-making toward supplier selection : exploration of PROMETHEE II method
Agrawal, Nishant Mukesh
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2122-2146
Persistent link: https://www.econbiz.de/10013371194
Saved in:
21
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
22
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
23
Selection and evaluation of third party logistics service provider (3PLSP) by using an interpretive ranking process (IRP)
Narkhede, Balkrishna Eknath
;
Raut, Rakesh
;
Gardas, Bhaskar
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
6
,
pp. 1597-1648
Persistent link: https://www.econbiz.de/10011743639
Saved in:
24
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
25
Evaluating sustainable supply chain indicators using fuzzy AHP : case of Indian automotive industry
Kumar, Divesh
;
Garg, Chandra Prakash
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
6
,
pp. 1742-1766
Persistent link: https://www.econbiz.de/10011743835
Saved in:
26
Supplier selection for a sustainable supply chain : triple bottom line (3BL) and analytic network process approach
Faisal, Mohd. Nishat
;
Al-Esmael, Bader
;
Sharif, Khurram
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1956-1976
Persistent link: https://www.econbiz.de/10011743894
Saved in:
27
Detection of cost leaders in case of private primary school services
Sarkar, Subhadip
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1995-2008
Persistent link: https://www.econbiz.de/10011743905
Saved in:
28
Application of MCDM-based TOPSIS method for the selection of optimal process parameter in turning of pure titanium
Khan, Akhtar
;
Maity, Kalipada
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 2009-2021
Persistent link: https://www.econbiz.de/10011743908
Saved in:
29
Development of questionnaire to assess the supplier evaluation criteria and supplier selection benefits
Kant, Ravi
;
Dalvi, Manojkumar Vithalrao
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 359-383
Persistent link: https://www.econbiz.de/10011626165
Saved in:
30
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
31
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
32
A fuzzy goal programming approach for selecting sustainable suppliers
Pandey, Peeyush
;
Shah, Bhavin J.
;
Gajjar, Hasmukh
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1138-1165
Persistent link: https://www.econbiz.de/10011742681
Saved in:
33
Benchmarking knowledge management practices in small and medium enterprises : a fuzzy multicriteria group decision-making approach
Wibowo, Santoso
;
Grandhi, Srimannarayana
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1215-1233
Persistent link: https://www.econbiz.de/10011742693
Saved in:
34
Select the best supply chain by risk analysis for Indian industries environment using MCDM approaches
Chad, Mahesh
;
Raj, Tilak
;
Kumar, Ravi Shankar
;
Agarwal, …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1400-1413
Persistent link: https://www.econbiz.de/10011742778
Saved in:
35
Evaluation and prioritisation of manufacturing flexibility alternatives using integrated AHP and TOPSIS method : evidence from a fashion apparel firm
Mishra, Ruchi
;
Pundir, Ashok K.
;
Ganapathy, L.
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1437-1465
Persistent link: https://www.econbiz.de/10011742793
Saved in:
36
Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
4
,
pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
Saved in:
37
Efficiency ranking method using DEA and TOPSIS (ERM-DT) : case of an Indian bank
Chitnis, Asmita
;
Vaidya, Omkarprasad S.
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 165-182
Persistent link: https://www.econbiz.de/10011528522
Saved in:
38
A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS
Metaxas, Ioannis N.
;
Kuluriōtēs, Dēmētrios
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
6
,
pp. 1522-1557
Persistent link: https://www.econbiz.de/10011540766
Saved in:
39
Introduction to soft-set theoretic solution of project selection problem
Bakshi, Tuli
;
Sinharay, Arindam
;
Sarkar, Bijan
;
Sanyal, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1643-1657
Persistent link: https://www.econbiz.de/10011547997
Saved in:
40
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
41
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
42
Application of TODIM (Tomada de Decisión Inerativa Multicritero) for industrial robot selection
Sen, Dilip Kumar
;
Datta, Saurav
;
Mahapatra, Siba Sankar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1818-1833
Persistent link: https://www.econbiz.de/10011548161
Saved in:
43
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
44
Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun
;
Samaranayake, Premaratne
;
Mafakheri, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
Saved in:
45
Supplier selection in agile supply chain : application potential of FMLMCDM approach in comparison with Fuzzy-TOPSIS and Fuzzy-MOORA
Matawale, Chhabi Ram
;
Datta, Saurav
;
Mahapatra, Siba Sankar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2027-2060
Persistent link: https://www.econbiz.de/10011548267
Saved in:
46
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
47
Application of integrated TOPSIS in ASC index : partners benchmarking perspective
Sahu, Anoop Kumar
;
Sahu, Nitin Kumar
;
Sahu, Atul Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
3
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011525988
Saved in:
48
Evaluation and selection of resilient suppliers in fuzzy environment : exploration of fuzzy-VIKOR
Sahu, Anoop Kumar
;
Datta, Saurav
;
Mahapatra, Siba Sankar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
3
,
pp. 651-673
Persistent link: https://www.econbiz.de/10011526195
Saved in:
49
A framework to study vendors' contribution in a client vendor relationship in information technology service outsourcing in India
Jain, Daisy Mathur
;
Khurana, Reema
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 338-358
Persistent link: https://www.econbiz.de/10011555008
Saved in:
50
Benchmark the best factory data collection system (FDC) using AHP-GRA method
Gangurde, Sanjaykumar R.
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
2
,
pp. 359-370
Persistent link: https://www.econbiz.de/10011555012
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->