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~subject:"Dienstleistungssektor"
~person:"Kowalkowski, Christian"
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Dienstleistungssektor
Dienstleistungsqualität
5
Service quality
5
Service industry
4
Bundling strategy
3
Dienstleistung
3
Leistungsbündel
3
Services
3
B-to-B-Marketing
2
Business services
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Lieferantenmanagement
2
Services marketing
2
Servitization
2
Supplier relationship management
2
Unternehmensdienstleistung
2
Artificial intelligence
1
Automation
1
Automatisierung
1
Beziehungsmarketing
1
Business-to-business services
1
Charles Edward Lindblom
1
Communication technologies
1
Cost-effective service excellence
1
Customer service
1
Deservitization
1
Dienstleistungsmanagement
1
Differentiation
1
Digitization
1
Flexible manufacturing system
1
Flexibles Fertigungssystem
1
Industrial service
1
Industrial services
1
Industrie
1
Information technology
1
Informationstechnik
1
Innovation
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Intelligent automation
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Kundenservice
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Kowalkowski, Christian
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jayaram, Jayanth
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The journal of business & industrial marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
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ECONIS (ZBW)
4
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Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
3
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
4
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
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