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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Fernando, Yudi
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AL-Rousan, Ramzi
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Algunaid, Najib
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Ho, Theresa Char Fei
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Mohamed, Badaruddin
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Mohsen Ali Murshid
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Asia Pacific journal of marketing and logistics
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International journal of business excellence
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International journal of leisure and tourism marketing : IJLTM
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International journal of productivity and quality management : IJPQM
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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1
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
Saved in:
2
Physician perceived value as a mediating variable between marketing mix strategy and physician satisfaction
Mohsen Ali Murshid
;
Zurina Mohaidin
;
Goh Yen Nee
; …
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
5
,
pp. 780-806
Persistent link: https://www.econbiz.de/10011616798
Saved in:
3
A study of relationship marketing in Malaysian banks : does guanxi influence small medium enterprise owners' satisfaction?
Fernando, Yudi
;
Ho, Theresa Char Fei
;
Algunaid, Najib
; …
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
1
,
pp. 22-40
Persistent link: https://www.econbiz.de/10009745162
Saved in:
4
The impact of tourism service quality on customer satisfaction : the case of five-star hotels in Jordan
AL-Rousan, Ramzi
;
Mohamed, Badaruddin
;
Fernando, Yudi
- In:
International journal of leisure and tourism marketing …
2
(
2011
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10009011419
Saved in:
5
The impact of organisational variables and quality performance on customer satisfaction
Koay Li Li
;
Zailani, Suhaiza
;
Fernando, Yudi
- In:
International journal of productivity and quality …
6
(
2010
)
3
,
pp. 354-378
Persistent link: https://www.econbiz.de/10008825555
Saved in:
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