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~person:"Gong, Taeshik"
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Gong, Taeshik
Woodside, Arch G.
30
Yi, Youjae
29
Bagozzi, Richard P.
20
Nataraajan, Rajan
20
Herrmann, Andreas
17
Mowen, John C.
13
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10
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9
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8
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8
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Psychology & marketing
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1
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
2
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
Saved in:
3
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & Marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10012083892
Saved in:
4
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
5
The Impact of Other Customers on Customer Citizenship Behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10010085257
Saved in:
6
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
Saved in:
7
The electronic service quality model: The moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10008068020
Saved in:
8
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10008103823
Saved in:
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