//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Services marketing quarterly"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
140
Service quality
140
Consumer behaviour
128
Konsumentenverhalten
128
Customer satisfaction
99
Kundenzufriedenheit
99
Beziehungsmarketing
90
Relationship marketing
90
USA
54
United States
54
Dienstleistungsmarketing
31
Services marketing
31
Dienstleistungssektor
28
Service industry
28
Brand management
24
Markenführung
24
service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
20
Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
17
Hochschule
17
Lieferantenmanagement
15
Supplier relationship management
15
satisfaction
15
Marketing management
14
Marketingmanagement
14
customer satisfaction
14
Beschwerdemanagement
13
Complaint management
13
Einzelhandel
13
Retail trade
13
Viral marketing
13
Virales Marketing
13
more ...
less ...
Online availability
All
Undetermined
154
Free
4
Type of publication
All
Article
643
Type of publication (narrower categories)
All
Article in journal
332
Aufsatz in Zeitschrift
332
Case study
4
Fallstudie
4
Language
All
English
332
Undetermined
311
Author
All
Yavas, Ugur
11
Babakus, Emin
10
Smith, Alan
10
Honeycutt, Earl D.
7
Loudon, David
7
Prentice, Catherine
7
Oyewole, Philemon
6
Pinar, Musa
6
Smith, Alan D.
6
Vilnai-Yavetz, Iris
6
Clow, Kenneth
5
Clow, Kenneth E.
5
Gilboa, Shaked
5
Gulas, Charles S.
5
Karatepe, Osman M.
5
Leisen Pollack, Birgit
5
Lobo, Antonio
5
Moser, H. R.
5
Rahman, Zillur
5
Smith, Katherine Taken
5
Zackariasson, Peter
5
Zolfagharian, Mohammad Ali
5
Arora, Raj
4
Artis, Andrew B.
4
Dalakas, Vassilis
4
Eser, Zeliha
4
Fleming, David E.
4
Gorchels, Linda
4
Grace, Debra
4
Greene, Henry
4
Rho, Taeseok
4
Rupp, William
4
Sheng, Xiaojing
4
Smith, L. Murphy
4
Snell, Lan
4
Stevens, Robert E.
4
Torres, Ivonne M.
4
Webb, Marion Stanton
4
White, Lesley
4
Wilson, Timothy
4
more ...
less ...
Published in...
All
Services marketing quarterly
643
Source
All
ECONIS (ZBW)
332
OLC EcoSci
311
Showing
1
-
10
of
643
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
4
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
How does credibility matter? : proposing and validating a framework for the credibility of live streamers in the gaming industry
Soares, Raquel
;
Liu, Juan
;
Zhang, Tingting
;
Lu, Can
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014513540
Saved in:
7
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
8
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
9
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
10
Conservation of resources theory interpretation of co-destructed after-sales service encounters
Kuzgun, Ebru
;
Asugman, Gulden
;
Alvarez, Maria D.
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 251-276
Persistent link: https://www.econbiz.de/10014418055
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->