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Dienstleistung
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25
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25
Beziehungsmarketing
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The journal of services marketing
SpringerLink / Bücher
127
The service industries journal
69
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
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Research
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27
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Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of retailing and consumer services
18
Journal of service research
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Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
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European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
International journal of hospitality management
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
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NBER working paper series
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ECONIS (ZBW)
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
5
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
6
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
7
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
8
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
9
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
10
Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac
;
Edghiem, Farag
;
Kumah, Seyram Pearl
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10013542932
Saved in:
11
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
12
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
13
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
14
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
15
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
16
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
17
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Saved in:
18
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
19
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
Saved in:
20
Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard
;
Souiden, Nizar
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
Saved in:
21
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
22
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
23
Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons
;
Mohan, Mayoor
;
Rayburn, Steven W.
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
Saved in:
24
An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria
;
Foote, Jeff
;
Finsterwalder, Jörg
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
Saved in:
25
Under-promising and over-delivering : pleasing the customer or strategic blunder?
Topaloglu, Omer
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 720-732
Persistent link: https://www.econbiz.de/10011801512
Saved in:
26
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
27
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
28
Does corporate social responsibility matter to financial service representatives in faith-expressive firms?
Al-Wugayan, Adel A. A.
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10011654588
Saved in:
29
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
30
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
31
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
32
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
33
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
34
Fresh thinking in services marketing : contemporary, cutting-edge and creative thoughts
Russell-Bennett, Rebekah
;
Baron, Steve
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 421-424
Persistent link: https://www.econbiz.de/10011418232
Saved in:
35
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
36
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
37
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
38
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
39
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
40
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
41
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
42
An instrument to measure the customer-based corporate reputation of large service organizations
Wepener, Marietjie
;
Boshoff, Christo
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 163-172
Persistent link: https://www.econbiz.de/10011309003
Saved in:
43
The market performance indicator : a macro understanding of service provider switching
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David M.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 302-313
Persistent link: https://www.econbiz.de/10011406424
Saved in:
44
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
45
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
46
Customer and employee co-creation of radical service innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
47
Reexamining the place of servicescape in marketing : a service-dominant logic perspective
Nilsson, Elin
;
Ballantyne, David
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 374-379
Persistent link: https://www.econbiz.de/10010419908
Saved in:
48
A study on consumer adoption of technology-facilitated services
Chowdhury, Indranil Roy
;
Patro, Sanjay
;
Venugopal, Pingali
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 471-483
Persistent link: https://www.econbiz.de/10010434600
Saved in:
49
Linking IMO with employees' fit with their environment and reciproal behaviours towards the firm
Boukis, Achilleas
;
Gounaris, Spiros
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 10-21
Persistent link: https://www.econbiz.de/10010343441
Saved in:
50
A practical perspective on the classification of service innovations
Hsieh, Jung-kuei
;
Chiu, Hung-chang
;
Wei, Chih-ping
; …
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
Saved in:
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