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~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
12
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12
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11
service provider
11
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1
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1
Systems approach to cloud computing adoption in an emerging economy
Sharma, Mahak
;
Gupta, Ruchita
;
Acharya, Padmanav
;
Jain, …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 3283-3308
Persistent link: https://www.econbiz.de/10014452296
Saved in:
2
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
3
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
4
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max
;
Conduit, Jodie
;
Plewa, Carolin
;
Hentzen, …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
Saved in:
7
Third-party reverse logistics service provider selection approaches and criteria : a literature review
Duy Tai Nguyen
;
Rameezdeen, Raufdeen
;
Chileshe, Nicholas
; …
- In:
International journal of logistics systems and …
40
(
2021
)
3
,
pp. 396-422
Persistent link: https://www.econbiz.de/10012800049
Saved in:
8
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
Saved in:
9
Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria
Palanisamy, Ganesan
;
Joseph, Lallu
;
Alur, Sivakumar
- In:
International journal of business and emerging markets …
13
(
2021
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10012505536
Saved in:
10
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
11
Cargo port choice equilibrium : a multi-perspective look at shippers' port choice
Talley, Wayne K.
;
Ng, ManWo
- In:
Transportation research / E : an international journal
154
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013273915
Saved in:
12
Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin
;
Choi, Dongho
;
Chae, Junjae
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132249
Saved in:
13
Survival study on privacy preservation-based security techniques for load balancing in cloud computing
Jawahar, M.
;
Sabari, A.
- In:
International journal of business information systems : …
33
(
2020
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012172514
Saved in:
14
Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305164
Saved in:
15
Business model design for novel technologies in nascent industries : an investigation of 3D printing service providers
Holzmann, Patrick
;
Breitenecker, Robert
;
Schwarz, Erich J.
- In:
Technological forecasting & social change : an …
159
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012519448
Saved in:
16
Feature models as service contracts in service oriented architecture
Kamoun, Akram
;
Kacem, Mohamed Hadj
;
Kacem, Ahmed Hadj
; …
- In:
International journal of services technology and management
25
(
2019
)
3/4
,
pp. 267-288
Persistent link: https://www.econbiz.de/10012101612
Saved in:
17
The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers
Lončarić, Dina
;
Prodan, Marina Perišić
;
Dlačić, …
- In:
Economic research
32
(
2019
)
1,3
,
pp. 2252-2268
Persistent link: https://www.econbiz.de/10012584237
Saved in:
18
Service outsourcing under co-opetition and information asymmetry
Xu, Xiaoyan
;
Ji, Yanan
;
Bian, Yiwen
;
Sun, Yanhong
- In:
Journal of the Operational Research Society : OR
68
(
2017
)
6
,
pp. 666-677
Persistent link: https://www.econbiz.de/10011656893
Saved in:
19
Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 628-656
Persistent link: https://www.econbiz.de/10011718013
Saved in:
20
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
21
Understanding co-consumption between consumers and their pets
Kylkilahti, Eliisa
;
Syrjälä, Henna
;
Autio, Jaakko
; …
- In:
International journal of consumer studies
40
(
2016
)
1
,
pp. 125-131
Persistent link: https://www.econbiz.de/10011539841
Saved in:
22
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
23
Knowledge retention in the service industry
Gonzalez, Rodrigo Valio Dominguez
- In:
International journal of knowledge management : IJKM ; …
12
(
2016
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10011602769
Saved in:
24
Study on the business mode innovation of firms in logistics industry : a case study
Wang, Lan
- In:
Modern economy
6
(
2015
)
9
,
pp. 1028-1032
Persistent link: https://www.econbiz.de/10011441585
Saved in:
25
Service failure, time pressure, and conscientiousness of service providers : the dual processing model perspective
Teng, Ching-I
;
Chen, Angela Shih-Yih
;
Chang, Hao-Yuan
; …
- In:
Service business
8
(
2014
)
4
,
pp. 659-677
Persistent link: https://www.econbiz.de/10010469722
Saved in:
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