The paper is devoted to solving the problem of assessing the quality of the medicalelectronic service. A variety of dimensions and factors of quality, methods and models applied indifferent scopes of activity for assessing quality of service is researched. The basic aspects,requirements and...

The paper is devoted to solving a problem of the development of the website of Russianmunicipal policlinics and provides a selection of a set of elements which should be posted on awebsite. Such elements are necessary to provide citizens with correct and ergonomic e-services.The insufficient...

Expert-driven business process management is an establishedmeans for improving efficiency of organizational knowledge work.Implicit procedural knowledge in the organization is made explicit bydening processes. This approach is not applicable to individual knowledgework due to its high complexity...

With the Multimedia Metadata Ontology (M3O), we havedeveloped a sophisticated model for representing among others the annotation,decomposition, and provenance of multimedia metadata. Thegoal of the M3O is to integrate the existing metadata standards andmetadata formats rather than replacing...

The novel mobile application csxPOI (short for: collabora-tive, semantic, and context-aware points-of-interest) enables its usersto collaboratively create, share, and modify semantic points of interest(POI). Semantic POIs describe geographic places with explicit semanticproperties of a...

Das Thema Outsourcing steht seit langem im Fokus von Theorie und Praxis. In den letztenJahren sind dabei besonders Geschäftsprozesse als Gegenstand der Auslagerung in denMittelpunkt gerückt: Aktuelle Studien (siehe u.a. BITKOM 2005; Gartner 2006; PAC 2006)beschäftigen sich mit dieser speziellen Form...