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Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
84
Relationship marketing
80
Dienstleistungsqualität
79
Service quality
77
Consumer behaviour
62
Konsumentenverhalten
62
Social Web
35
Social web
35
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer integration
16
Kundenintegration
16
Dienstleistungssektor
13
Emotion
13
Lieferantenmanagement
13
Supplier relationship management
13
Confidence
12
Customer service
12
Kundenservice
12
Service industry
12
Vertrauen
12
E-commerce
11
Electronic Commerce
11
Online-Handel
11
Einzelhandel
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Internet marketing
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Online retailing
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Online-Marketing
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Retail trade
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Betriebliche Wertschöpfung
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Value creation
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Customer value
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8
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8
Virales Marketing
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Le Nguyen Hau
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Lee, Sang M.
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Lee, Donhee
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Pham Ngoc Thuy
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Trimi, Silvana
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Chang, Hsin Hsin
3
Hong, Soon Goo
3
Joo, Jaehun
3
Bigné Alcañiz, J. Enrique
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Fandos-Roig, Juan Carlos
2
Forgas-Coll, Santiago
2
Gil Saura, Irene
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Kim, DongHee
2
Kim, Min-su
2
Kim, Taegoo
2
Lee, Chia-chi
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Lee, Gyehee
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Lee, Sang Gun
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Lin, Tyrone T.
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Liu, Shunzhong
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Mai Thi My‑Quyen
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Malliga Marimuthu
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Martínez, Patricia
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Melero-Polo, Iguácel
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Park, Yongtae
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Pérez, Andrea
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Ruiz Mafe, Carla
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Sánchez-García, Javier
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To, W. M.
2
Tsai, Ching-Yi Daphne
2
Wang, Chih-wei
2
Wu, Shih-Hao
2
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Service business
Journal of business research : JBR
1,261
Journal of retailing and consumer services
912
SpringerLink / Bücher
691
Springer eBook Collection
583
International journal of hospitality management
570
Industrial marketing management : the international journal for industrial and high-tech firms
542
Technological forecasting & social change : an international journal
502
The journal of services marketing
331
Tourism management : research, policies, practice
326
The service industries journal
315
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
307
Journal of travel and tourism marketing
282
International journal of contemporary hospitality management
250
The journal of business & industrial marketing
246
Journal of the Academy of Marketing Science
239
Cogent business & management
237
Journal of hospitality marketing & management
235
Psychology & marketing
227
Journal of strategic marketing
216
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of marketing
197
Asia Pacific journal of marketing and logistics
186
International journal of internet marketing and advertising : IJIMA
179
Information systems research : ISR
176
International journal of electronic customer relationship management : IJECRM
176
Business horizons
174
HMD : Praxis der Wirtschaftsinformatik
173
Journal of marketing management : MM
172
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
166
Journal of service research : JSR
166
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
166
European journal of marketing : EJM
163
International journal of business information systems : IJBIS
163
Research
163
Management science : journal of the Institute for Operations Research and the Management Sciences
156
Services marketing quarterly
155
The journal of brand management : an international journal
153
The journal of product & brand management
150
Journal of service management
149
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ECONIS (ZBW)
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OLC EcoSci
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1
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
4
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
8
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
9
Measuring word-of-mouth activity after a service encounter : are we measuring what customers communicate?
Terblanche, Nic S.
- In:
Service business
10
(
2016
)
2
,
pp. 283-299
Persistent link: https://www.econbiz.de/10011722297
Saved in:
10
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
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