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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press - 1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea; Martínez, Patricia; Rodríguez del … - In: Service business 7 (2013) 3, pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
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Journal of retailing and consumer services
London [u.a.] : Elsevier; anfangs: London : … - 1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El; Aziz, R. Abd El - In: International journal of electronic customer … 6 (2012) 3/4, pp. 217-234
Persistent link: https://www.econbiz.de/10010184747
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E-commerce customer's preference implicit identification
Zdziebko, Tomasz - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 33-46
Persistent link: https://www.econbiz.de/10010148367
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Patients-medical unit relationship models in the virtual environment
Matysiewicz, Justyna; Smyczek, Slawomir - In: EuroMed journal of business 8 (2013) 1, pp. 36-47
Persistent link: https://www.econbiz.de/10010160064
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An exploration of seniors' relationships with prescription pharmaceutical brands : an application of "arranged marriage" metaphor framework
Deshpande, Sameer; Chreim, Samia; Bello, Roberto; … - In: International journal of pharmaceutical and healthcare … 7 (2013) 2, pp. 142-159
Persistent link: https://www.econbiz.de/10010160210