//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Temporary or permanent social...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Konsumentenverhalten
78,382
Consumer behaviour
77,954
Produktivität
50,728
Productivity
47,725
Social Web
19,929
Social web
19,896
Theorie
17,921
Theory
17,533
Online-Marketing
12,718
Internet marketing
12,499
USA
10,979
United States
10,471
Beziehungsmarketing
10,095
Relationship marketing
10,078
Markenführung
8,263
Brand management
8,251
productivity
7,753
Deutschland
7,679
Markenimage
6,839
Germany
6,833
Brand image
6,807
Schätzung
6,569
Wirtschaftswachstum
6,490
Online-Handel
6,424
Online retailing
6,410
Estimation
6,209
Economic growth
6,075
Electronic Commerce
5,770
Industrie
5,745
Customer satisfaction
5,700
Kundenzufriedenheit
5,699
E-commerce
5,486
Manufacturing industries
5,376
Viral marketing
4,717
Virales Marketing
4,707
China
4,683
Service quality
4,641
Werbewirkung
4,597
Innovation
4,585
more ...
less ...
Online availability
All
Undetermined
2,392
Free
751
Type of publication
All
Article
4,048
Book / Working Paper
597
Type of publication (narrower categories)
All
Article in journal
3,900
Aufsatz in Zeitschrift
3,900
Aufsatz im Buch
146
Book section
146
Graue Literatur
97
Non-commercial literature
97
Working Paper
82
Arbeitspapier
77
Hochschulschrift
76
Thesis
52
Conference paper
34
Konferenzbeitrag
34
Collection of articles of several authors
23
Sammelwerk
23
Bibliografie enthalten
11
Bibliography included
11
Aufsatzsammlung
10
Konferenzschrift
6
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
Forschungsbericht
3
Conference proceedings
2
Reprint
2
Advisory report
1
Amtsdruckschrift
1
Book review
1
Government document
1
Gutachten
1
Handbook
1
Handbuch
1
Mikroform
1
Rezension
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
4,537
German
104
Swedish
2
Finnish
1
French
1
Italian
1
Polish
1
more ...
less ...
Author
All
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
21
Propper, Carol
19
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gaynor, Martin
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Sharma, Piyush
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Law, Chun Hung Roberts
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
more ...
less ...
Institution
All
National Bureau of Economic Research
8
IGI Global
2
National Institute of Economic and Social Research
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Friedrich-Schiller-Universität Jena
1
Helmut-Schmidt-Universität
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
RWTH Aachen
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Technische Universität Berlin / Institut für Werkzeugmaschinen und Fabrikbetrieb
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Duisburg-Essen / Mercator School of Management
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
238
International journal of hospitality management
202
Journal of business research : JBR
117
The journal of services marketing
113
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
81
The service industries journal
75
Journal of travel and tourism marketing
71
Services marketing quarterly
70
Journal of service research : JSR
49
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
34
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
30
Psychology & marketing
30
International journal of services and operations management
29
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
Managing service quality : MSQ ; an international journal
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of the Academy of Marketing Science
22
Quality management journal : QMJ
21
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Technological forecasting & social change : an international journal
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
more ...
less ...
Source
All
ECONIS (ZBW)
4,640
EconStor
5
Showing
1
-
10
of
4,645
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
2
Impact of social media marketing on consumer buying behavior on clothing in Kathmandu valley
Saha, Pappu
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013204434
Saved in:
3
The role of website quality and social ties EWOM in e-services adoption
Sharma, Himanshu
;
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Structural equation modeling approaches to e-service …
,
(pp. 268-298)
.
2019
Persistent link: https://www.econbiz.de/10012023189
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
6
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
7
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
8
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
9
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
10
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->