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Social identity and the service-profit chain
Homburg, Christian; Wieseke, Jan; Hoyer, Wayne D. - In: Journal of marketing 73 (2009) 2, pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
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Social identity and the service profit chain
Homburg, Christian; Wieseke, Jan; Hoyer, Wayne D. - 2008
Persistent link: https://www.econbiz.de/10003848961
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The role of leaders in internal marketing
Wieseke, Jan; Ahearne, Michael; Lam, Son K.; Dick, Rolf van - In: Journal of marketing 73 (2009) 2, pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
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Der Einfluß der Mitarbeiterzufriedenheit auf die Kundenzufriedenheit im Handel - eine theoretische und empirische Analyse am Beispiel des Warenhauses
Meffert, Heribert; Schwetje, Thomas - In: Handelsforschung 14 (2000), pp. 109-140
Persistent link: https://www.econbiz.de/10001472989
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10001866778
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The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian; Stock-Homburg, Ruth - 2003
Persistent link: https://www.econbiz.de/10002512381
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A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío; Høgevold, Nils; Otero-Neira, Carmen; … - In: The journal of business & industrial marketing 37 (2022) 1, pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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How does temporary agency work impact German agency workers?
Spermann, Alexander - 2013
The enormous speed of change in the working world is associated with greater job insecurity. As a dynamic external flexibilization instrument, temporary agency work is characterized by high labor turnover rates. As a result, agency workers might perceive more job insecurity than permanent staff....
Persistent link: https://www.econbiz.de/10010201635
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Well-being and job satisfaction of employees aged 50+, perceived organizational support for development and innovation
Rakowska, Anna; Juana-Espinosa, Susana de; Mendryk, Iwona - In: Argumenta oeconomica 44 (2020) 1, pp. 143-172
Persistent link: https://www.econbiz.de/10012486932