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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann (ed.); Homburg, Christian (contributor) - 1998 - 3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
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Consumers' decision-making and satisfaction in the center of mass customization systems in the automotive industry
Hasenmaile-Aspin, Johanna - 2022
Persistent link: https://www.econbiz.de/10013349235
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Digital innovations for customer engagement, management, and organizational improvement
Sandhu, Kamaljeet (ed.) - 2020
"This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"--
Persistent link: https://www.econbiz.de/10012394751
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Digital innovations for customer engagement, management, and organizational improvement
Sandhu, Kamaljeet (ed.) - 2020
"This book discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment"--
Persistent link: https://www.econbiz.de/10012164242
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Kundenzufriedenheit : Analyse und Management
Mayer, Horst O. - 2010 - 1., Aufl.
Persistent link: https://www.econbiz.de/10008860485
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From customer retention to a holistic stakeholder management system : living a vision
Huber, Margit (ed.); O'Gorman, Susanne (contributor) - 2008
Persistent link: https://www.econbiz.de/10014008635
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From Customer Retention to a Holistic Stakeholder Management System : Living a Vision
Huber, Margit (contributor); O’Gorman, Susanne (contributor) - 2008
Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of Stakeholder Management and how it has since developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from...
Persistent link: https://www.econbiz.de/10013520899
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N. (ed.); Jain, Varsha (ed.);  … - 2024
digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on …
Persistent link: https://www.econbiz.de/10014444013