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Tourenplanung
30
Vehicle routing problem
30
Callcenter
20
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19
Queueing theory
9
Warteschlangentheorie
9
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678
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Barker, James R.
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International journal of logistics systems and management
4
International journal of business performance and supply chain modelling : IJBPSCM
2
Journal of air transport management
2
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
2
Advanced planning in supply chains : illustrating the concepts using an SAP APO case study
1
Computers & operations research : and their applications to problems of world concern ; an international journal
1
Contributions to Management Science
1
Der Aufgabenbezogene Informationsaustausch : zeitweilige partizipative Gruppenarbeit zur Problemlösung ; mit besonderem Blick auf Organisationsentwicklung, Wissensmanagement und betriebliche Gesundheitsvorsorge
1
ERIM report series research in management
1
ETLA working papers
1
European journal of operational research : EJOR
1
European management journal
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Fallstudien in der Logistik : Praxisbeispiele aus Logistikdienstleistung, Industrie und Handel
1
Forschungsbeiträge zur Logistik : Themen: Optimierung von Logistikketten, Management von Wertschöpfungsnetzwerken, Verkehrs- und transportbezogene Fragestellungen der Logistik, Logistiktechnologien bzw. -informationstechnologien
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International journal of electronic customer relationship management : IJECRM
1
International journal of physical distribution & logistics management : IJPD & LM
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International journal of production economics
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International journal of production research
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Magdeburger Logistik - Logistik aus technischer und ökonomischer Sicht
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Management science : journal of the Institute for Operations Research and the Management Sciences
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1
Omega : the international journal of management science
1
Organization : the critical journal of organization, theory and society
1
Outsourcing and offshoring business services
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Produktion und Logistik
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Public performance & management review
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RFID in operations and supply chain management : research and applications
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ECONIS (ZBW)
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Helden im
Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
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2
Operationalisierung und empirische Überprüfung der Balanced Scorecard
Kudernatsch, Daniela
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001598057
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3
Strategic cultural change and local discourses : the importance of being different
Nyberg, D.
;
Mueller, Frank
- In:
Scandinavian journal of management
25
(
2009
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003864678
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4
Der richtige Ansprechpartner im dynamischen Interaktionsnetzwerk
Trier, Matthias
;
Müller, Matthias
;
Bobrik, Annette
- In:
HMD : Praxis der Wirtschaftsinformatik
46
(
2009
)
267
,
pp. 85-93
Persistent link: https://www.econbiz.de/10003854527
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5
The call centre and its many players
Winiecki, Donald J.
- In:
Organization : the critical journal of organization, …
16
(
2009
)
5
,
pp. 705-731
Persistent link: https://www.econbiz.de/10003885480
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6
Data protecting in the outsourced call centre : an exploratory case study
Ball, Kirstie
- In:
Human resource management journal
20
(
2010
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10003995433
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7
The new role of call centres for manufacturers
Minami, Chieko
- In:
The marketing review
9
(
2009
)
2
,
pp. 115-126
Persistent link: https://www.econbiz.de/10003849708
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8
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
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9
Service supply management structure in offshore outsourcing
Tate, Wendy L.
;
Ellram, Lisa M.
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 8-29
Persistent link: https://www.econbiz.de/10009665497
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10
Zur Qualität von Inbound Centers im Marketing : Typen - Wirkungen - Implikationen
Schagen, Alexander
-
2012
Persistent link: https://www.econbiz.de/10009671542
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