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Call Center - Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne
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2000
Persistent link: https://www.econbiz.de/10001499952
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Call Center Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Schümann, Florian
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Tisson, Horst
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2006
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1. Aufl.
Persistent link: https://www.econbiz.de/10003212143
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Introduction to management science : a modeling and case studies approach with spreadsheets
Hillier, Frederick S.
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Hillier, Mark S.
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2019
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Sixth edition, international student edition
Persistent link: https://www.econbiz.de/10011994024
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Cooperation : vehicle routing and outsourcing, games and nucleoni
Huijink, Sybren
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2016
Persistent link: https://www.econbiz.de/10011479485
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On the impact of uncertainty on some optimization problems: combinatorial aspects of delay management and robust online scheduling
Gatto, Michael Joseph
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2007
Persistent link: https://www.econbiz.de/10003804630
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