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AI-powered touch points in the customer journey : a systematic literature review and research agenda
He, Ai-Zhong; Zhang, Yu - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 620-639
Persistent link: https://www.econbiz.de/10014313666
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The perceived quality of wooden building materials : a systematic literature review and future research agenda
Harju, Charlotta - In: International journal of consumer studies 46 (2022) 1, pp. 29-55
Persistent link: https://www.econbiz.de/10012807976
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Consumers' brand personality perceptions in a digital world : a systematic literature review and research agenda
Ghorbani, Mijka; Karampela, Maria; Tonner, Andrea - In: International journal of consumer studies 46 (2022) 5, pp. 1960-1991
Persistent link: https://www.econbiz.de/10013412019
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A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy
Blaurock, Marah; Čaić, Martina; Okan, Mehmet; Henkel, … - In: International Journal of Consumer Studies 46 (2022) 5, pp. 1877-1899
for consumer–firm interactions. While empirical studies on human–robot service interaction (HRSI) are scarce in business …
Persistent link: https://www.econbiz.de/10013465915
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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Bandwagon effect revisited : a systematic review to develop future research agenda
Bindra, Sunali; Sharma, Deepika; Parameswar, Nakul; … - In: Journal of business research : JBR 143 (2022), pp. 305-317
Persistent link: https://www.econbiz.de/10013194539
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The impact of artificial intelligence on consumers' identity and human skills
Pelău, Corina; Ene, Irina; Pop, Mihai-Ionuț - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 33-45
artificial intelligence in the daily work of individuals and in the relationship between companies and consumers has a great … intelligence, there is a high risk of manipulation of consumers as well as a high degree of dependence on intelligent technologies … the efficiency and fascination with artificial intelligence and the consumers' perception of preserving their self …
Persistent link: https://www.econbiz.de/10012821077
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Understanding generation Z consumers' revisit intentions to robotic service restaurants
Gupta, Kriti Priya; Pande, Smriti - In: Young consumers : insight and ideas for responsible … 24 (2023) 3, pp. 331-351
Persistent link: https://www.econbiz.de/10014302695
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Mapping responsive retailing to identify future research trajectories
Sharma, Deepika; Bindra, Sunali; Taggar, Rashi; Dhir, Sanjay - In: Journal for global business advancement : JGBA 13 (2020) 5, pp. 584-604
Persistent link: https://www.econbiz.de/10012542174
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Knowledge sharing via social media in software development : a systematic literature review
Sarka, Peter; Ipsen, Christine - In: Knowledge management research & practice : KMRP 15 (2017) 4, pp. 594-609
Persistent link: https://www.econbiz.de/10011854827