The paper is devoted to solving the problem of assessing the quality of the medicalelectronic service. A variety of dimensions and factors of quality, methods and models applied indifferent scopes of activity for assessing quality of service is researched. The basic aspects,requirements and...

The paper is devoted to solving a problem of the development of the website of Russianmunicipal policlinics and provides a selection of a set of elements which should be posted on awebsite. Such elements are necessary to provide citizens with correct and ergonomic e-services.The insufficient...

Das Thema Outsourcing steht seit langem im Fokus von Theorie und Praxis. In den letztenJahren sind dabei besonders Geschäftsprozesse als Gegenstand der Auslagerung in denMittelpunkt gerückt: Aktuelle Studien (siehe u.a. BITKOM 2005; Gartner 2006; PAC 2006)beschäftigen sich mit dieser speziellen Form...

This book gives an overview of the state of the art in five different approaches to social science simulation on the individual level. The volume contains microanalytical simulation models designed for policy implementation and evaluation, multilevel simulation methods designed for detecting...

The articles collected in this volume have two features in common: they wantto integrate economics, demography and geography, and they want to overcome the stationary approach in modelling in favour of a dynamic one. The book is subdivided into three parts, where Part I is focussing on economic...