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8,848
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55
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52
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47
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40
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40
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37
Mittal, Vikas
37
Stock-Homburg, Ruth
37
Evanschitzky, Heiner
36
Rapp, Adam
35
Thaichon, Park
35
Walsh, Gianfranco
35
Smith, Alan D.
34
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33
Van den Poel, Dirk
32
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IGI Global
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American Marketing Association
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Harvard Graduate School of Business Administration
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5
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5
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Journal of business research : JBR
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635
International journal of hospitality management
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Industrial marketing management : the international journal for industrial and high-tech firms
507
The international journal of human resource management
352
SpringerLink / Bücher
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Journal of vocational behavior
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International journal of contemporary hospitality management
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Journal of business ethics : JOBE
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Journal of the Academy of Marketing Science
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IZA Discussion Papers
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Cogent business & management
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Discussion paper series / IZA
191
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173
Journal of strategic marketing
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International journal of human resource management
169
Journal of hospitality marketing & management
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Tourism management : research, policies, practice
157
International journal of electronic customer relationship management : IJECRM
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Journal of marketing
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Journal of managerial psychology
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Journal of business and psychology
141
Journal of service research : JSR
131
Journal of travel and tourism marketing
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Journal of retailing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
125
European journal of marketing : EJM
118
Journal of service management
117
Employee relations
116
The journal of product & brand management
116
Asia Pacific journal of marketing and logistics
114
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
110
Psychology & marketing
110
Marketing intelligence & planning
108
Gabler Edition Wissenschaft
107
Services marketing quarterly
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The journal of brand management : an international journal
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RePEc
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EconStor
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USB Cologne (EcoSocSci)
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BASE
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USB Cologne (business full texts)
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OLC EcoSci
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ArchiDok
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1
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
2
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
3
The role of leader's humility in facilitating frontline employees' deep acting and turnover : the moderating role of perceived customer-oriented climate
Zhou, Jinyi
;
Li, Yawen
- In:
Journal of leadership & organizational studies : JLOS; …
25
(
2018
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011915164
Saved in:
4
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
5
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
6
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
7
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
8
Meta-analyses in sales research
Johnson, Jeff S.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
Saved in:
9
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
10
Psychological ethical climate, leader-member exchange and commitment to superior customer value : influencing
salespeople
’s unethical intent and sales performance
Schwepker, Charles H. <Jr.>
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011690139
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