The impact of tourism service quality on customer satisfaction : the case of five-star hotels in Jordan
Year of publication: |
2011
|
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Authors: | AL-Rousan, Ramzi ; Mohamed, Badaruddin ; Fernando, Yudi |
Published in: |
International journal of leisure and tourism marketing : IJLTM. - [Olney] : Inderscience Enterprises, ISSN 1757-5567, ZDB-ID 2512436-5. - Vol. 2.2011, 2, p. 124-139
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Jordanien | Jordan |
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