Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

Good Agricultural Practices are becoming more and more widely adopted with consumer demand for healthy safe and sustainably produced food driving their expansion. An ever increasing number of producers in more than 80 countries are choosing GLOBALGAP certification to fulfil this demand. The...

In response to these challenges, the conference will explore issues such as: - The impact of the Internet and the role of the Relationship Manager - Choosing the right value proposition and quality of service for HNWI clients - Determining the most effective customer acquisition and loyalty...