Retail banking is feeling limited within its domestic frontiers and internationalisation is accelerating. Big, cross-frontier groups are forming in a maelstrom of acquisitions, mergers and even new creations. Men and women are at work defining these new horizons, inventing new practises and...

With speakers from Europe and further abroad, this Congress will bring answers to the following questions: - Are we going back to branches? - Are remote channels the right channels for financial advice? - How can a multichannel approach build lasting customer relationships? - What about the...