Topics: • Account management (including consultations, transactions etc.) • Payment (i.e. mobile payment) • Added value (including geolocalisation; acquisition of new clients; as a tool for sales and marketing etc.) [gemäß den Informationen des Anbieters - according to site editor's...

The conference will look at issues such as: • What is the best business model for direct online channels? Could examples from other sectors be applied to the financial sector? • How can banks use new technologies to create richer customer interactions? What impact do Web 2.0 social networks...

Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

In response to these challenges, the conference will explore issues such as: - The impact of the Internet and the role of the Relationship Manager - Choosing the right value proposition and quality of service for HNWI clients - Determining the most effective customer acquisition and loyalty...