The conference hopes to contribute to the current debates on the state of the discipline, research,policy and practice in the two areas. In order to facilitate dialogue between researchers, scholars, practitioners, and policy-makers, the conference is welcoming proposals for both workshops and...

The conference will discuss various strategic and practical issues, including: - Customer-driven channel management: Developing the right multi-channel strategy for the next decade. The future roles of the branch and the customer relationship model. Building micro-capabilities within each...