Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

In response to these challenges, the conference will explore issues such as: - The impact of the Internet and the role of the Relationship Manager - Choosing the right value proposition and quality of service for HNWI clients - Determining the most effective customer acquisition and loyalty...

Some of the main issues that will be addressed by the conference include: • The right channels – Exploring the benefits of alternative sales channels, and looking at how to minimise the legal barriers involved in building thriving relationships with new business partners. • The right...

Die Fachtagung erklärt zunächst die neue Rechtsform der SE (Societas Europaea). Mit ihr kann auch in Deutschland das so genannte monistische System des eingliedrigen Verwaltungsrates eingeführt werden. Der Gründung einer SE haben immer die Verhandlungen über die Beteiligung der...