Ideas and innovations are important drivers of sustainable success in knowledge-intensive economies. Ultimately, innovative company performance crucially depends on the motivation and creativity of employees. For this reason, companies increasingly demand effective practices to improve the...

The overarching theme of the conference will be Serving the World. The theme emphasizes the shift from a traditional production operations focus to a more service-oriented focus that many companies in the Western world face and which also affects academic research. The theme also highlights the...