This conference call invites proposals that respond to the theme "Collective action and responsiveness in the global context". If we consider various dimensions of intolerance we can see crucial roles for civil society in relation to: Sustainability, Diversity, Expertise and authority, Social...

Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...