Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

The conference "European Russia: economic and social prospects" seeks to analyse the economic and political convulsions generated by the political and social reforms of the 1990s that aimed to design a new economic system. - What are the economic and social consequences of these reforms? - How...