Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

The cards and payments industry is being profoundly reshaped as both the Single Euro Payments Area and the Payment Services Directive are entering the implementation stage. This new regulatory framework is leading to increased competition, an expanded marketplace and a level playing field for...