Topics: - focusing specifically on the types of financial products and services sold online - analysing the basis of their online offering - should they be content to reproduce existing services or should they use their online offering to innovate, by devising products for sale specifically...

Over the last few years, bankers have created innovative, and even futuristic, branch concepts, in the same way that the major car manufacturers develop concept cars. How does one now move from the experimental branch to a format that can be adopted in the form of a local branch, where the...

During this study day, the proposal is to upgrade the participants' knowledge by providing a view of the functioning of the European Union, deciphering Community institutions and identifying possible means of influence on the latter. - How does the European Union function? - What decision-making...

Retail banking is feeling limited within its domestic frontiers and internationalisation is accelerating. Big, cross-frontier groups are forming in a maelstrom of acquisitions, mergers and even new creations. Men and women are at work defining these new horizons, inventing new practises and...

Topics: - Should a private bank become a boutique of in-house financial products or follow a thoroughly open-architecture approach? - Flexibility of the small-size banks versus the full-range portfolio of products and services of the giant - banks: which counts more? - How important is the...

With speakers from Europe and further abroad, this Congress will bring answers to the following questions: - Are we going back to branches? - Are remote channels the right channels for financial advice? - How can a multichannel approach build lasting customer relationships? - What about the...