МЕТОДИЧНИЙ ПІДХІД ДО ОЦІНКИ ЯКОСТІ БІЗНЕС-ПРОЦЕСІВ АТП

The methodical approach to the estimation of quality of a motor transport enterprise business processes has been developed. As opposed to existing ones, it provides determination of partial indices, which are directed to evaluation of basic descriptions of the process, satisfaction of external consumers’ requirements and influence of the off-grade functioning of analyzed process on realization of other processes. The evaluation of basic process descriptions is suggested to carry out by the indices of estimation of entrance, process and exit quality. The priority number of risks is determined as the index that characterizes criticism of off-grade process implementation consequences and is estimated on the basis of FMEA method.