МЕТОДЫ ОЦЕНКИ УДОВЛЕТВОРЕННОСТИ ПРИ ФОРМИРОВАНИИ ПРОГРАММ ВЗАИМООТНОШЕНИЙ С ПОТРЕБИТЕЛЯМИ

The Study degree to buyer's complacency costs on butting and behaviours of the users, and marketing, and psychologies so appears the row of the problems at highlighting and development of the methods, but in the same way instrument of the study to complacency of the users, on base which possible develop the program of increasing to their loyalty to organizations.